MA`O Organic Farms

The MA`O Organic Farms

CSA Subscription

Join our CSA program, you'll make a commitment to working with MA’O to achieve our mission of youth development and food security in Hawaii. Our CSA program will grow to become an important part of your life and lifestyle. A large box of fresh fruits and vegetables can intimidate even seasoned chefs. We understand and state openly, one SHOULD NOT join our CSA if you don't like vegetables or don't like trying new foods, or if you don't like to cook or eat at home.

For detailed information on our CSA program read below.

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Check our blog for weekly updates of CSA box contents to get an idea of what CSA boxes include from week-to-week.

What's in the Box

• Weekly box of seasonal produce grown at our farm in Lualualei Valley, Waianae.

• Each box contains a one-week supply for 2-4 people, with 10-14 items.

• Many items are exclusive to chefs & CSA Subscribers.

• Box contents vary by season, but generally include our signature Sassy salad mix, a selection of cooking greens, roots, and herbs.

• As our fruit trees mature and seasons change, expect more fruit in the boxes.

• Boxes may include experimental products that we are trying out.

• Some weeks may contain more/less variety than others, depending on harvest and season.

• Our bright yellow boxes are re-usable and can be flattened. Please return your empty box each week in exchange for a full box.

• Unfortunately substitutions or special requests for box contents are not permitted..

Subscription Guidelines

MA‘O employs firm guidelines for CSA participation that subscribers need to commit to. Please read before you sign up - particularly the BIlling/Payment section describing our automatic recurrent billing system.

Picking Up the Box

• Boxes must be picked-up on the day of delivery, within the prescribed times at each location. There will be no refunds for uncollected boxes; we cannot hold uncollected boxes for you.

• We deliver CSA boxes on Monday afternoon/evenings, including most state and federal holidays unless otherwise noted on our website or in a special email announcements to subscribers.

• It is your responsibility to arrange pick-up on all delivery days during your subscription, including these holidays.

Pickup Locations

West Side

• Summer hours at LCC Waianae, our usual drop-off spot, have changed.

• We are currently offering two delivery locations for our West Side subscribers:

MAKAKILO/Souza Ohana House

92-308 Kewai Pl. Makakilo 96707

As a courtesy to the Souza Ohana, please pick up between 4:30-6:30pm

WAIANAE/Shimabukuro House:

86-024 Glenmonger Street, Waianae 96792

As a courtesy to Summer's family, please pick up between 4:30-6:30pm

• Boxes must be picked up between 4:30pm and 6:30pm, with no exceptions.

Honolulu

• Boxes will arrive at V-Lounge by 5pm on Mondays

• Address: 1344 Kona St. (Mauka of Sears Ala Moana)

• Boxes must be picked up between 5pm and 7pm, with no exceptions.

Duration

• Minimum subscription duration is 8 consecutive weeks.

• Subscribing to a CSA is a commitment to good farming, good food and community building. It is more than a mere transaction at any grocery store. This is part of the reason we require an 8-week minimum commitment from CSA subscribers.

• After the 8-week mandatory trial, if you find the CSA is not for you, you may cancel your subscription. See instructions below.

• We do not currently have the capacity to offer CSA subscriptions that deliver every other week, or in variations other than consecutive weeks.

• Getting used to a CSA subscription – pick-ups are a new thing to add to a routine, your food shopping and cooking habits will have to adjust, and you will be eating a lot more vegetables.

Sharing

• Please share a subscription with a friend, family member or colleague.

• We may be able to help connect you with others that are looking to share a subscription. Please email csa@maoorganicfarms.org if you are interested in sharing a box with someone – specify which pick up location you would like.

• Consider giving a box you cannot use as a gift

Billing/Payment

• Subscriptions & payments completed before 5pm on Sunday, will begin on the following Monday.

• Subscribers will be billed AUTOMATICALLY every 28 days (e.g. you will be billed $134.03 upon subscribing as a first installment payment, and an additional $134.03 every 28 days thereafter, until you cancel your subscription.)

• The credit card used for your subscription will be billed automatically; should you wish to change the credit card that is billed, please email csa@maoorganicfarms.org and a staff member will assist you.

• Each subscription is charged a one-time, non-refundable $15 fee for use of our bright yellow CSA boxes.

• We accept Visa, MasterCard and Discover only. E kala mai, we cannot accept American Express cards at the moment.

• Subscriptions must be paid in-advance, on-line, through our website.

• Our program requires you to pre-pay for boxes four-weeks in-advance. We do not offer partial refunds, or replacements. However we will fulfill delivery on all boxes for which you have pre-paid unless otherwise requested.

To Cancel Your CSA Subscription:

• It is your responsibility to manage your subscription, including cancellations - the farm staff will not cancel your subscription for you.

• Visit shop.maoorganicfarms.org

• Log in with the email address and password you used to create your subscription

• Hit the "My Account" link at the top right corner, that should take you to your account page

• Click on your subscription order number; that should take you to an Order Details page

• Choose the cancel subscription button

• Upon cancellation you will receive a cancellation email.

• Our program bills every four weeks in advance, if for example, you are in your 8th week, you can cancel anytime. Your subscription will cease automatic billing and you will not receive a box for the 9th week.

• We ask that you return your re-usable box at or after your last pick-up

Re-Subscribing

• You may re-subscribe anytime by logging back into the shop.maoorganicfarms.org site.

• Use the email address and password you used to start your initial subscription

• At this time re-subscribing to the MA‘O CSA program will enroll you for the mandatory 8 week period. You may cancel anytime after 8 weeks.

• Our technical capacity is somewhat limited at the moment. Our system will charge re-subscribers a $15 fee for the re-usable box. After receiving your re-subscription confirmation, please email CSA@maoorganicfarms.org and request a refund, which we will be happy to do when you re-join the program.

We love candid & constructive feedback, please email us with your thoughts on our CSA program - csa@maoorganicfarms.org

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